FAQ

Where do you ship, and how much does it cost?

We ship to worldwide any country that accepts DHL Express. You can check the shipping costs during checkout once you’ve added your billing address.

How can I pay?

We support PayPal and Credit/Debit card payments via Stripe.

For more details on payments check our terms and conditions.

How long will my order take to arrive?

Please note that all items are made to order in our studio, and will be shipped within 5-7 working days or according to the timings mentioned on the product’s description. Once we ship it will take 1-3 days, depending on your location, for the products to arrive.

Can I return something for a refund?

We will do our utmost to ensure that you are happy with your purchase. This includes offering refunds on orders that meet our returns policy.

We accept by default returns within 14 calendar days. Before you return the product please check with us at [email protected] regarding the eligibility of your return.

What happens if I don’t know my size or I ordered the wrong size?

If you aren’t sure about fit or sizing of our products just send us a message at [email protected] and we will do our best to help you out with photos, advice, and so on.

In case there are issues with the size and fit you have received, we will do our best to offer size exchanges.

You can also return your order if it meets our returns policy.

Why do you call yourself an ethical and sustainable brand?

We believe the world needs more fashion companies who aspire to these values. We love talking about our Vision and Mission and you can read about them on our About Us page.

We also offer a lot of information about our Sustainability efforts on our page here.

How will you handle my private data?

We take private data very seriously. We are a registered with the National GDPR protection agency of Romania and EU and will handle you private details respectfully. At no point will we request any details from you that are not legally required for invoicing and to be able to ship the products safely to you.

For further details please check our privacy policy.

I have another question!

We’d love to hear it! Send us a message at [email protected] and we will get back to you as soon as we can.